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MattTheMinion

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About MattTheMinion

  • Rank
    Silicon Alchemist
  • Birthday September 6

Profile Information

  • Gender
    Male
  • Location
    The Peak Of Eternal Light
  • Interests
    Stuff and Junk and Stuff and Junk

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  • Website URL
    http://

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  1. MattTheMinion

    Was there something wrong with the forums?

    According to the hosting provider there has been an issue with the server that our forums are on. I've been through the cycle of it doesn't work - support ticket - it works - time passes - it doesn't work many times now. I'm currently reviewing alternate hosting providers. As it's somewhat ridiculous that the same issue it happened more than twice. When I do switch the BBS over I'll post an announcement in the BBS announcement section so that everyone can be ready for a day or two of service disruption as the DNS moves to a new address.
  2. MattTheMinion

    Otakon 2019: The Good, The Bad, and The Ugly

    To be honest the initial number released is a preliminary number based on raw sales data. Last year there was a communications breakdown involving how the 2-day and 1-day badges along with some at-con comps were tracked and a lot of them got double counted. That's why it should be announced as a preliminary number. This year we centralized the attendance count a bit more in order to be closer to the final numbers, but as we go through and check the counts it can still swing either way.
  3. MattTheMinion

    Otakon 2019: The Good, The Bad, and The Ugly

    Since I'm the one who has audited the attendance numbers for years, the ones posted on our website are accurate. I don't touch Wikipedia as starting down that road would end up as a huge time sink. As for updated numbers, it takes a couple of weeks to go through the data and weed out duplicates, identify people who did not show up even after they bought a membership, find and correct exceptions that were made in reg in the name of customer service, confirm with staff about comps for industry, contractors, etc. I'm fairly certain we will be close to the preliminary reported number, but we want to be thorough about it and make sure we are consistent on how we report them.
  4. Hi Matt...For Fruit Basket autographs its saying on twitter retweet that you have to buy a DVD in order to have first come first serve chance to get an autograph with the any of the cast members. Is there going to be some other arrangement where your can either get an autograph or something like that?  Down know?  Thanks 

    1. MattTheMinion

      MattTheMinion

      I believe they are putting together an announcement/update to clarify how the autographs are going to work for these autographs as it seems there is a bit of confusion on them.

      --Matt

    2. Maydog

      Maydog

      Thank you Matt. I did see the new posting of the autographs. Than you for your help. I still believe that this is very unfair to the membership that Funimation placed DVD purchase conditions on autographs so close  to the convention. The opportunity appears for Funimation to sell many DVD’s over the 50 meet opportunities offered. While other talent will offer the usual autograph opportunities. If we look at it on behalf of the members who can’t afford to buy the $64 dvd, we see how unfair this was to exclude them from getting an autograph with their favorite celebrity. The talent should be available in some way at some point to all the members. 

  5. MattTheMinion

    On-site sales of preferred admission concert tickets?

    Assuming inventory remains, preferred pass sales are set to stop 4 hours before each respective concert. This is to give us time to prepare adequately for the number of people with passes. This cutoff is subject to change as we get feedback from the WEWCC on setup and lining arrangements. I do not believe there are plans to offer in-person sales for the passes. The ShowClix page is likely to be the only place to get them.
  6. Hey Matt, Can you add my daughter's account to the staff web boards.  Her ID is ekusterer.  She's in publications, name Emily Kusterer.  Thanks!

  7. Matt, where was that statement you made with the numbers for pre-reg?  I can not remember at all, and couldn't find it when I went to quote it.  At least, I think it was you and not Nick?

     

  8. Hey Matt,

    Did you (and the rest of the Board) see Jen's post on Facebook which was also supposedly sent to the BoD?  It sounds like she has something huge in the works for today and wants Otakon's support in it. I like Flury's post in that Facebook thread.

  9. MattTheMinion

    I Have Not Received My Badge In the Mail!

    If for some reason your badge is not listed with a tracking number by now please contact our help desk team through help.otakon.com We are tracking problems as they develop and plan to use this info to improve the process for next year. On the bright side I can say with some certainty that most of the badges were delivered without issue. However, I do acknowledge that most is not all.
  10. MattTheMinion

    I Have Not Received My Badge In the Mail!

    Confirmation Date: The day the badge was delivered Confirmation Code: Extra info on the delivery These will start filling in soon when we upload the next update
  11. MattTheMinion

    I Have Not Received My Badge In the Mail!

    Please take a moment and log into the members area on the Otakon website and check your tracking number. If there is no tracking number or you find another issue, let us know through our help desk (help.otakon.com) and we will see what we can do.
  12. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So my guess is that this particular package got mangled by a mail sorting machine. That being said, the badge IDs on the badges we sent out are tied to your membership IDs, just like the badges one would pick up at Otakon. So in effect it doesn't matter what you write on it, since we know the badge ID a person should have if it becomes necessary to challenge veracity.
  13. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So I have the last batch of tracking numbers in my email, I'll have to wait till closer to lunch time to upload them since the job that pays me has priority while I'm at work. That being said we've been noting various issues (positive and negative) with how this first year roll out played out and in theory they will be used to make next year's process easier and more straightforward.
  14. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So I've been uploading the tracking info as it comes in, which has so far been in one or two files at the close of the day. Pretty much if you just pick a time to check each day, it will either be there or not. As for changing your ZIP code, by now it is far too late to update the packages, although for what it's worth we have been checking the addresses as we've been going through them and fixing ones that are obviously wrong. Personally, I'm a bit surprised by the number of people who neglected to include their street name in their badge mailing address. Anyhow, we have been tracking how some things worked this year, and plan to implement a couple changes to make things easier on you and us for next year.
  15. MattTheMinion

    I Have Not Received My Badge In the Mail!

    As soon as I get the info about the mailed badges, it will go up on the site. I can understand that they don't want to give us a handful of files when 1 will do, but I will ping them for an update.
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