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MattTheMinion

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Everything posted by MattTheMinion

  1. MattTheMinion

    Was there something wrong with the forums?

    According to the hosting provider there has been an issue with the server that our forums are on. I've been through the cycle of it doesn't work - support ticket - it works - time passes - it doesn't work many times now. I'm currently reviewing alternate hosting providers. As it's somewhat ridiculous that the same issue it happened more than twice. When I do switch the BBS over I'll post an announcement in the BBS announcement section so that everyone can be ready for a day or two of service disruption as the DNS moves to a new address.
  2. MattTheMinion

    Otakon 2019: The Good, The Bad, and The Ugly

    To be honest the initial number released is a preliminary number based on raw sales data. Last year there was a communications breakdown involving how the 2-day and 1-day badges along with some at-con comps were tracked and a lot of them got double counted. That's why it should be announced as a preliminary number. This year we centralized the attendance count a bit more in order to be closer to the final numbers, but as we go through and check the counts it can still swing either way.
  3. MattTheMinion

    Otakon 2019: The Good, The Bad, and The Ugly

    Since I'm the one who has audited the attendance numbers for years, the ones posted on our website are accurate. I don't touch Wikipedia as starting down that road would end up as a huge time sink. As for updated numbers, it takes a couple of weeks to go through the data and weed out duplicates, identify people who did not show up even after they bought a membership, find and correct exceptions that were made in reg in the name of customer service, confirm with staff about comps for industry, contractors, etc. I'm fairly certain we will be close to the preliminary reported number, but we want to be thorough about it and make sure we are consistent on how we report them.
  4. MattTheMinion

    On-site sales of preferred admission concert tickets?

    Assuming inventory remains, preferred pass sales are set to stop 4 hours before each respective concert. This is to give us time to prepare adequately for the number of people with passes. This cutoff is subject to change as we get feedback from the WEWCC on setup and lining arrangements. I do not believe there are plans to offer in-person sales for the passes. The ShowClix page is likely to be the only place to get them.
  5. MattTheMinion

    Behold, our new overlords: DENPA

    In short nothing was changed. As part of a package, space on our website was reserved for advertisement/sponsorship acknowledgement. Much like how someone might buy a half-page in the program book to advertise something.
  6. MattTheMinion

    Preferred Seating Clarification

    The general way the seating will work is similar to last year where the VIP folks will be seated first, then the Preferred seating folks, and then open seating. The idea with the Preferred seating is to offer folks a chance to not have to line up 2+ hours before the concert to get a seat. While there may be some small advantage to waiting in line early with a Preferred seating pass, it should not be as critical. The actual times someone should show up to get in with their VIP and Preferred seating for each concert are being worked out now as we are sorting out line arrangements, but I imagine it will end up along the lines of what we did last year where VIP pass holders will be told to show up 45-30 minutes before the concert to be seated, preferred pass holders will be let in next 35-20 minutes before the concert, and then everyone else. In terms of numbers there are 100 VIP seats, up to 400 Preferred seats, and depending on where some of the sound gear ends up roughly 1,500 open/first-come first-served seats for each concert.
  7. MattTheMinion

    How many VIP passes will there be for the concerts?

    While I know the answer to this, I don't know if we've been cleared to say. Last year we had 100 VIP passes per concert if that helps...
  8. MattTheMinion

    I Have Not Received My Badge In the Mail!

    If for some reason your badge is not listed with a tracking number by now please contact our help desk team through help.otakon.com We are tracking problems as they develop and plan to use this info to improve the process for next year. On the bright side I can say with some certainty that most of the badges were delivered without issue. However, I do acknowledge that most is not all.
  9. MattTheMinion

    I Have Not Received My Badge In the Mail!

    Confirmation Date: The day the badge was delivered Confirmation Code: Extra info on the delivery These will start filling in soon when we upload the next update
  10. MattTheMinion

    I Have Not Received My Badge In the Mail!

    Please take a moment and log into the members area on the Otakon website and check your tracking number. If there is no tracking number or you find another issue, let us know through our help desk (help.otakon.com) and we will see what we can do.
  11. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So my guess is that this particular package got mangled by a mail sorting machine. That being said, the badge IDs on the badges we sent out are tied to your membership IDs, just like the badges one would pick up at Otakon. So in effect it doesn't matter what you write on it, since we know the badge ID a person should have if it becomes necessary to challenge veracity.
  12. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So I have the last batch of tracking numbers in my email, I'll have to wait till closer to lunch time to upload them since the job that pays me has priority while I'm at work. That being said we've been noting various issues (positive and negative) with how this first year roll out played out and in theory they will be used to make next year's process easier and more straightforward.
  13. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So I've been uploading the tracking info as it comes in, which has so far been in one or two files at the close of the day. Pretty much if you just pick a time to check each day, it will either be there or not. As for changing your ZIP code, by now it is far too late to update the packages, although for what it's worth we have been checking the addresses as we've been going through them and fixing ones that are obviously wrong. Personally, I'm a bit surprised by the number of people who neglected to include their street name in their badge mailing address. Anyhow, we have been tracking how some things worked this year, and plan to implement a couple changes to make things easier on you and us for next year.
  14. MattTheMinion

    I Have Not Received My Badge In the Mail!

    As soon as I get the info about the mailed badges, it will go up on the site. I can understand that they don't want to give us a handful of files when 1 will do, but I will ping them for an update.
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