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Everything posted by MattTheMinion

  1. To keep it brief there are a lot of logistical and practical considerations and trade offs that had to be considered in terms of holding a convention. And if we're being honest, there is nothing we could have done that would satisfy everyone. For example, social distancing. If you spaced out seats in the programming rooms to distance folks, the seating capacity of each room would be roughly 15% of what it was this year. It's not worth having a video room with a max capacity of 23 people, or limiting main events to a couple hundred attendees. Once you do that you have thousands of people c
  2. Hello, There was a printer error on some of the mailed badges. While the bar codes on the back are correct, the printed numbers are not. You can just distribute these amongst your group at this point.
  3. Yes you can head to badge services in registration (don't wait in the pre-reg pickup line). Bring your confirmation ID, tracking number, and ID and they will help you out.
  4. Badge pickup is at the convention center from 3PM-10PM Thursday. Follow the lines through the front doors.
  5. Yeah, the only option for parking at the Marquis is valet parking. It is an underground lot, but basically you don't get access to your car until they bring it back up.
  6. Send a message to Registration here: https://www.otakon.com/help/contact-us/
  7. Since we are not planning on using any space in the hotel for programming this year, the mask rule begins at the entrances to the convention center. This would be the end of the tunnel where it opens into the convention center. Of course we would encourage you to wear your masks in the tunnel as well. As for the bag check, the details are still being hammered out but I would expect it to be around in some form. I do not know if we are going to have 'mask stations' setup at all the entrances, although it has been something we've been discussing the logistics of.
  8. The short answer is that as of right now, everyone is required to wear masks at all times, save for specific circumstances. While the CDC does set guidelines we can still be more restrictive if we feel it is in our organization's best interest. With that in mind providing a safe environment for all of our attendees is important to us, and in this case we still have to be concerned about those who are not vaccinated like children under 12 or those who may be immunocompromised or living with someone at high risk. The most straightforward way to accomplish this is to require everyone to wea
  9. You may want to send and email to the panels folks (panels@otakorp.org)
  10. The BBS doesn't usually see much traffic until about two months out from our event. I did forward your message on to one of the heads of our AMV contest to see if he knew people who may be interested. Also you may want to try posting something on the Otakon Facebook page since it is more active this time of year.
  11. The coupon codes you received last year were set to expire on the first day of Otakon 2020 when they were created. We are currently working on updating all of the previously issued codes so that they expire on the first day of Otakon 2021 instead.
  12. We are finishing up moving everyone over to the new 2021 event in ShowClix. Assuming everything goes as planned everyone who held on to their 2020 registration should get a new confirmation email for 2021 later this month.
  13. We are planning to resend event confirmations for Otakon 2021 registrations likely around November of this year. It's a matter of balancing timing of the reminder so it's not too far away from next year's event. Almost everyone who did not ask for a refund has already been rolled into 2021, we still have a few records to transfer over.
  14. Since I have been summoned... 😛 In very broad strokes membership income makes up about 70% of our income, cutting it back to 1/4 of this would be unworkable. A restriction in attendance would also drop the other 30% of our income as there would be fewer vendors, merch sales, advertisements, and so on. Could we run an Otakon on 25-30% of our expected budget, not really. The combination of the annual day-to-day expenses eat up a large portion of what's left (for example material storage, internet things, legal support), and as we already run those aspects pretty thin there isn't much t
  15. According to the hosting provider there has been an issue with the server that our forums are on. I've been through the cycle of it doesn't work - support ticket - it works - time passes - it doesn't work many times now. I'm currently reviewing alternate hosting providers. As it's somewhat ridiculous that the same issue it happened more than twice. When I do switch the BBS over I'll post an announcement in the BBS announcement section so that everyone can be ready for a day or two of service disruption as the DNS moves to a new address.
  16. To be honest the initial number released is a preliminary number based on raw sales data. Last year there was a communications breakdown involving how the 2-day and 1-day badges along with some at-con comps were tracked and a lot of them got double counted. That's why it should be announced as a preliminary number. This year we centralized the attendance count a bit more in order to be closer to the final numbers, but as we go through and check the counts it can still swing either way.
  17. Since I'm the one who has audited the attendance numbers for years, the ones posted on our website are accurate. I don't touch Wikipedia as starting down that road would end up as a huge time sink. As for updated numbers, it takes a couple of weeks to go through the data and weed out duplicates, identify people who did not show up even after they bought a membership, find and correct exceptions that were made in reg in the name of customer service, confirm with staff about comps for industry, contractors, etc. I'm fairly certain we will be close to the preliminary reported number, but w
  18. If for some reason your badge is not listed with a tracking number by now please contact our help desk team through help.otakon.com We are tracking problems as they develop and plan to use this info to improve the process for next year. On the bright side I can say with some certainty that most of the badges were delivered without issue. However, I do acknowledge that most is not all.
  19. Confirmation Date: The day the badge was delivered Confirmation Code: Extra info on the delivery These will start filling in soon when we upload the next update
  20. Please take a moment and log into the members area on the Otakon website and check your tracking number. If there is no tracking number or you find another issue, let us know through our help desk (help.otakon.com) and we will see what we can do.
  21. So my guess is that this particular package got mangled by a mail sorting machine. That being said, the badge IDs on the badges we sent out are tied to your membership IDs, just like the badges one would pick up at Otakon. So in effect it doesn't matter what you write on it, since we know the badge ID a person should have if it becomes necessary to challenge veracity.
  22. So I have the last batch of tracking numbers in my email, I'll have to wait till closer to lunch time to upload them since the job that pays me has priority while I'm at work. That being said we've been noting various issues (positive and negative) with how this first year roll out played out and in theory they will be used to make next year's process easier and more straightforward.
  23. So I've been uploading the tracking info as it comes in, which has so far been in one or two files at the close of the day. Pretty much if you just pick a time to check each day, it will either be there or not. As for changing your ZIP code, by now it is far too late to update the packages, although for what it's worth we have been checking the addresses as we've been going through them and fixing ones that are obviously wrong. Personally, I'm a bit surprised by the number of people who neglected to include their street name in their badge mailing address. Anyhow, we have been tracking
  24. As soon as I get the info about the mailed badges, it will go up on the site. I can understand that they don't want to give us a handful of files when 1 will do, but I will ping them for an update.
  25. Well I know the BPD let the folks stay overnight Wednesday, although they may frown on people camping out for days... What's more likely to happen is that the organizers of an event that runs in the convention center before Otakon will not want them there and ask they they go wait somewhere else.
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