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MattTheMinion

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Everything posted by MattTheMinion

  1. MattTheMinion

    Panel reimbursement question

    If your don't get a reply via email you can also go through our help desk, use the "email us" option and pick "programming" or "panels".
  2. MattTheMinion

    Panel reimbursement question

    You need to contact Matt Graves. I believe the panels2018@otakorp.org address is one they are still using.
  3. MattTheMinion

    Panel reimbursement question

    So due to some project commitments at my real job, I've been a slowed down in getting to the reimbursement checks. Basically, if I'm in the lab for 12+ hours a day I don't have time to get through reviewing requests once I get home. However, all but 3 of the panelist reimbursement checks (these 3 are missing documentation) should be going into the mailbox by Monday.
  4. MattTheMinion

    Panel reimbursement question

    Hello. Programming is currently verifying all the information they received. I expect to get it to review next week. Once the comptroller and I get a chance to go over it we will start sending out checks. --Matt
  5. MattTheMinion

    I Have Not Received My Badge In the Mail!

    If for some reason your badge is not listed with a tracking number by now please contact our help desk team through help.otakon.com We are tracking problems as they develop and plan to use this info to improve the process for next year. On the bright side I can say with some certainty that most of the badges were delivered without issue. However, I do acknowledge that most is not all.
  6. MattTheMinion

    I Have Not Received My Badge In the Mail!

    Confirmation Date: The day the badge was delivered Confirmation Code: Extra info on the delivery These will start filling in soon when we upload the next update
  7. MattTheMinion

    I Have Not Received My Badge In the Mail!

    Please take a moment and log into the members area on the Otakon website and check your tracking number. If there is no tracking number or you find another issue, let us know through our help desk (help.otakon.com) and we will see what we can do.
  8. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So my guess is that this particular package got mangled by a mail sorting machine. That being said, the badge IDs on the badges we sent out are tied to your membership IDs, just like the badges one would pick up at Otakon. So in effect it doesn't matter what you write on it, since we know the badge ID a person should have if it becomes necessary to challenge veracity.
  9. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So I have the last batch of tracking numbers in my email, I'll have to wait till closer to lunch time to upload them since the job that pays me has priority while I'm at work. That being said we've been noting various issues (positive and negative) with how this first year roll out played out and in theory they will be used to make next year's process easier and more straightforward.
  10. MattTheMinion

    I Have Not Received My Badge In the Mail!

    So I've been uploading the tracking info as it comes in, which has so far been in one or two files at the close of the day. Pretty much if you just pick a time to check each day, it will either be there or not. As for changing your ZIP code, by now it is far too late to update the packages, although for what it's worth we have been checking the addresses as we've been going through them and fixing ones that are obviously wrong. Personally, I'm a bit surprised by the number of people who neglected to include their street name in their badge mailing address. Anyhow, we have been tracking how some things worked this year, and plan to implement a couple changes to make things easier on you and us for next year.
  11. MattTheMinion

    I Have Not Received My Badge In the Mail!

    As soon as I get the info about the mailed badges, it will go up on the site. I can understand that they don't want to give us a handful of files when 1 will do, but I will ping them for an update.
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