Jump to content

Archived

This topic is now archived and is closed to further replies.

JoanneCZ

I Have Not Received My Badge In the Mail!

Recommended Posts

Okay everyone, where's my badge?  Should I be worried?  I opted to have mine mailed to me.  I haven't seen it yet.

Joanne

Share this post


Link to post
Share on other sites

They're going to mail it so that you get it 2 to 3 weeks before Otakon. You still have a couple of weeks before you should start worrying.

Share this post


Link to post
Share on other sites

To answer your concern, all Otakon goers who chose the mail-in option will get an email notifying that their badge is being sent to your location.  That email will also have a tracking number so you can check to make sure it gets there.  The Badge Mailing FAQ on the registration updates page has a little more.

Share this post


Link to post
Share on other sites

Thanks all!  I feel better about this now!

Share this post


Link to post
Share on other sites

What about NOW  JULY the 2ND?

Me and my friends who are going are sooooo worry.

 

and by the time we purchased the tickets,

Only me didn't receive an Email comfirmation.

And the badges are all mailed to my place.......

I worried about this time OTAKON wouldn't sent me a Email to notify again.......

Share this post


Link to post
Share on other sites

"Badges will be mailed to arrive at your house 2 to 3 weeks before the start of Otakon"... We JUST reached 3 weeks, so there's still another week before you can start to legitimately get concerned. As far as I know, NOBODY has received notification that their badge is in the mail yet, so I have to assume they haven't yet been mailed.

Share this post


Link to post
Share on other sites

As soon as I get the info about the mailed badges, it will go up on the site. 

I can understand that they don't want to give us a handful of files when 1 will do, but I will ping them for an update.

Share this post


Link to post
Share on other sites

To answer your concern, all Otakon goers who chose the mail-in option will get an email notifying that their badge is being sent to your location.  That email will also have a tracking number so you can check to make sure it gets there.  The Badge Mailing FAQ on the registration updates page has a little more.

 

This piece of information is very helpful. What would be even more helpful is if someone put this somewhere on the actual website. Especially since this is the very first time I have seen anything about emails with the tracking number. I definitely do not remember seeing this anywhere during the pre-registration process, and the only thing the 2015 badge FAQ says about tracking numbers is that I can check my Event History for my tracking number if I have not received the badge by July 10th.

Share this post


Link to post
Share on other sites

This piece of information is very helpful. What would be even more helpful is if someone put this somewhere on the actual website. Especially since this is the very first time I have seen anything about emails with the tracking number. I definitely do not remember seeing this anywhere during the pre-registration process, and the only thing the 2015 badge FAQ says about tracking numbers is that I can check my Event History for my tracking number if I have not received the badge by July 10th.

 

 

I could have sworn that I read about this somewhere previously. I also recall reading that the badges will be mailed priority and will require a signature but I don't remember where I read that either.

Share this post


Link to post
Share on other sites

To answer your concern, all Otakon goers who chose the mail-in option will get an email notifying that their badge is being sent to your location.  That email will also have a tracking number so you can check to make sure it gets there.  The Badge Mailing FAQ on the registration updates page has a little more.

 

This piece of information is very helpful. What would be even more helpful is if someone put this somewhere on the actual website. Especially since this is the very first time I have seen anything about emails with the tracking number. I definitely do not remember seeing this anywhere during the pre-registration process, and the only thing the 2015 badge FAQ says about tracking numbers is that I can check my Event History for my tracking number if I have not received the badge by July 10th.

I agree with bishop083. Otakon has a long track record of being silent on social media about delays or other information that congoers need. I don't care if there is a delay due to the shipment company or whatever. But maybe make a news announcement about it, post on Twitter and answer the people asking on Facebook. Some people have to plan their entire trip around getting a badge in the mail. And as this is the first time the convention is doing it I think we have the right to be a bit concerned since we've had *zero* communication on this.

Share this post


Link to post
Share on other sites

 

 

To answer your concern, all Otakon goers who chose the mail-in option will get an email notifying that their badge is being sent to your location.  That email will also have a tracking number so you can check to make sure it gets there.  The Badge Mailing FAQ on the registration updates page has a little more.

 

This piece of information is very helpful. What would be even more helpful is if someone put this somewhere on the actual website. Especially since this is the very first time I have seen anything about emails with the tracking number. I definitely do not remember seeing this anywhere during the pre-registration process, and the only thing the 2015 badge FAQ says about tracking numbers is that I can check my Event History for my tracking number if I have not received the badge by July 10th.

I agree with bishop083. Otakon has a long track record of being silent on social media about delays or other information that congoers need. I don't care if there is a delay due to the shipment company or whatever. But maybe make a news announcement about it, post on Twitter and answer the people asking on Facebook. Some people have to plan their entire trip around getting a badge in the mail. And as this is the first time the convention is doing it I think we have the right to be a bit concerned since we've had *zero* communication on this.

 

Exactly. I wouldn't be as nervous IF there was better communication. A quick Facebook update about the status of the mailing is all I'm really asking for. Even if it's just an estimation about when they should arrive or if they're still being processed, etc. A lot of people are panicking about this and it wouldn't be happening as long as there was more information READILY available to con goers. I understand that it's a lot to keep track of but it's one thing that would help. 

Share this post


Link to post
Share on other sites

 

This piece of information is very helpful. What would be even more helpful is if someone put this somewhere on the actual website. Especially since this is the very first time I have seen anything about emails with the tracking number. I definitely do not remember seeing this anywhere during the pre-registration process, and the only thing the 2015 badge FAQ says about tracking numbers is that I can check my Event History for my tracking number if I have not received the badge by July 10th.

 

 

I could have sworn that I read about this somewhere previously. I also recall reading that the badges will be mailed priority and will require a signature but I don't remember where I read that either.

 

 

It was probably here that you read it: https://www.otakon.com/registration_updates.asp#Mail

Share this post


Link to post
Share on other sites

If I don't get my badge the night before I leave for Baltimore, then I will be worried. It is still over two weeks away, so there is no stress at all.

Share this post


Link to post
Share on other sites

I'm with this guy ^

 

I'm a heavy procrastinator so it still seems like scads of time to me XD 

Share this post


Link to post
Share on other sites

I'll start panicking if I don't see anything (badge or tracking number) by the end of this coming week. Until then, I'll have faith.

Share this post


Link to post
Share on other sites

I'm alright with a delay, but letting us know about the delay would be the honorable thing to do. When they say the badges will be at your house by July 10 and it's July 5 with no word on things actually going out their door, you have to start wondering.  If it gets mailed on Monday then the badges should still arrive on time, but if Monday comes and goes...

Share this post


Link to post
Share on other sites

 

 

This piece of information is very helpful. What would be even more helpful is if someone put this somewhere on the actual website. Especially since this is the very first time I have seen anything about emails with the tracking number. I definitely do not remember seeing this anywhere during the pre-registration process, and the only thing the 2015 badge FAQ says about tracking numbers is that I can check my Event History for my tracking number if I have not received the badge by July 10th.

 

 

I could have sworn that I read about this somewhere previously. I also recall reading that the badges will be mailed priority and will require a signature but I don't remember where I read that either.

 

 

It was probably here that you read it: https://www.otakon.com/registration_updates.asp#Mail

 

 

Hm, maybe. I see the bit about requiring a signature in there but nothing about priority shipping. It's possible that I'm thinking of a different con but I could have sworn that it was for Otakon. After submitting our registration order, do you remember seeing a message with an explanation of when/how badges would be shipped? Maybe that's what I'm thinking of.

Share this post


Link to post
Share on other sites

The registration write-up says they EXPECT to have the badges arrive at our doors with 2 to 3 weeks remaining. Three weeks remaining has come and gone and two weeks remaining will be this Friday. Because they said "expect" and not "guarantee", they can let the self-imposed deadline expire without having technically "lied". There's an integrity issue here, though. Unlike the network issues last year - which happened suddenly, this mailing process has been an on-going "thing" for months now.  Anywhere along the process there could have been a snag that delayed the mailing date.  An honorable organization would have notified their stakeholders of the delay once it became apparent that the delay could not be made up later in the process.  Otakorp's attitude seems to be "Meh, they still have two weeks after the deadline expires" and one staff member even expressed it recently as "oodles of time". THIS IS TRUE, but it's not what has been presented to the stakeholders. Sometime last week a notice should have gone out that badges would not be arriving with three weeks remaining.  Keeping your stakeholders in the dark about changes to the plan is NOT a smart way to promote repeat business.dry.png

Share this post


Link to post
Share on other sites

^I highly agree to that!! Seems to me they didn't think this all through despite the 3 months they had to get their stuff all together thus making sure everything would go as planned. They need better communication with their costumers.

Sent from my iPod touch using Tapatalk

Share this post


Link to post
Share on other sites

I hate to pile complaints and abuse on, especially too theatrically, but I have observed that Otakon's administrators seem to give a lower priority to informing its membership about this sort of thing than I'd like.  Inadequate information often bothers me far more than inadequate service.  I'm not as apprehensive about not getting the badge as I am about what I might have to do to get whatever accommodation they offer in light of that.  I originally made my arrangements to travel under the assumption that I would need ample time to wait in line, thus I can still do that it if need be at just the cost of some ambling around Baltimore that a mailed badge would allow.  I'd only like the convenience of knowing how I will spend that afternoon.  (I'd rather spend the afternoon looking around Antiques Row and Mount Vernon, then getting an early dinner at The Helmand, but I'm prepared to put some of that aside if need be.)

 

From my point of view, the latest that they can mail the badge with a reasonable chance that I will get it is probably Friday, July 17th. (Sending it by the 20th might work, but would be cutting things quite close) The last day that they can provide some notification as to where things stand without my beginning to become frustrated is probably Friday, July 10th. 

 

Ultimately, I'd prefer not have to start the convention by having to shake a rather black mood off as I did last year.

Share this post


Link to post
Share on other sites

I got info from them saying they started sending them out this past week and that tracking info will hopefully be updated sometime tomorrow (Monday)....hopefully this is true.

Sent from my iPod touch using Tapatalk

Share this post


Link to post
Share on other sites

I got info from them saying they started sending them out this past week and that tracking info will hopefully be updated sometime tomorrow (Monday)....hopefully this is true.

Sent from my iPod touch using Tapatalk

I heard the same from a few people in the Otakon Facebook group. 

 

It would be nice if the con staff posted that info publicly but whatever I guess..

Share this post


Link to post
Share on other sites

I got info from them saying they started sending them out this past week and that tracking info will hopefully be updated sometime tomorrow (Monday)....hopefully this is true.

Sent from my iPod touch using Tapatalk

I heard the same from a few people in the Otakon Facebook group.

It would be nice if the con staff posted that info publicly but whatever I guess..

Yeah I agree. It would make sense for them to post it saying that it would be updated rather than having people try to spill the word for them. It's their job to keep in touch with their costumes on these matters...but yeah I agree

Sent from my iPod touch using Tapatalk

Share this post


Link to post
Share on other sites

I got info from them saying they started sending them out this past week and that tracking info will hopefully be updated sometime tomorrow (Monday)....hopefully this is true.

Sent from my iPod touch using Tapatalk

Hoping this is true and we start hearing things today.

Share this post


Link to post
Share on other sites

Yeah. I haven't heard anything yet either. Hopefully it'll be updated sometime today. I mean if apparently they're gonna have the badges arrive by the 10th and they started shipping em out this past week...then tracking numbers shouldn't take too too long. They haven't even posted saying "the badges may be a little late due to "said issue they were apparently having if there was an issue"." Or something to keep us from.....well feeling slightly worried.

-Veltix-

Share this post


Link to post
Share on other sites

TICK-TOCK TICK-TOCKangry.pngmad.gifrolleyes.gifunsure.png

 

What's that sound? Why thats credibility waning fast!

 

 

Share this post


Link to post
Share on other sites

^I highly agree to that!! Seems to me they didn't think this all through despite the 3 months they had to get their stuff all together thus making sure everything would go as planned. They need better communication with their costumers.

Sent from my iPod touch using Tapatalk

 

 

 

Yeah I agree. It would make sense for them to post it saying that it would be updated rather than having people try to spill the word for them. It's their job to keep in touch with their costumes on these matters...but yeah I agree

Sent from my iPod touch using Tapatalk

 

 

Not a great advertisement for Taptalk. Whe keeps in touch with their costumes? blink.png

 

Sent from my eggbeater.

Share this post


Link to post
Share on other sites

i'm just getting very frustrated with this all...

Share this post


Link to post
Share on other sites

Everyone is. They still haven't received tracking info apparently....it's just a bunch of worry they're putting people in. I'm sure everyone knows they don't mean to. But they could go about all this way better than they are....

-Veltix-

Share this post


Link to post
Share on other sites

Keeping customers out of the loop is never really a solid plan.  At least give us a "we know there is a problem and are working on it..."

Share this post


Link to post
Share on other sites

I declined the mail option, i'll do it the old fashioned way via the pre-reg like. It's the first year for badge mailing and I didn't feel like being a guinea pig.

Share this post


Link to post
Share on other sites

The Badges have begun to be mailed however we have not yet received the tracking info, but as soon as we do, we will update you and pass it along.

Share this post


Link to post
Share on other sites

The Badges have begun to be mailed however we have not yet received the tracking info, but as soon as we do, we will update you and pass it along.

Thank you. Though are we still going to have them by the 10th or is the date going to be stretched out a little now?

-Veltix-

Share this post


Link to post
Share on other sites

As they started going out last week, I would not be shocked if some people didn't already have them.

Share this post


Link to post
Share on other sites

well I'm happy as long as I get updated with info of a tracking number once you've received them and update it lol. If they're being sent by usps I can image it would take a little time for the badge to arrive.

-Veltix-

Share this post


Link to post
Share on other sites

It will be almost impossible to get it w/o the tracking # because I don't know when to expect it.

I am NEVER home when they try to deliver something that needs to be signed. and and over half the time there is NO notice left.

I have to print out the tracking info,, and bring it down to the PO.. to get any said item..

 

If i fail to get the badge before I leave... I won't be my fail.. I'm sure...  I have been checking every day and still no tracking #.

Share this post


Link to post
Share on other sites

i wonder is there will be some kind of support/contingency if people do not get their badges. Seems silly to have this experimental badge mailing without a backup way to get your badge. I might have missed something however correct me if there is a backup method.

Share this post


Link to post
Share on other sites

I imagine if for whatever reason your badge is not received you can pick it up at con. After all we're going to have to sign for them, so if it's returned to sender, Otakorp will know the badge wasn't gotten. 

Share this post


Link to post
Share on other sites

Yes, if the badge doesn't get delivered by the convention there will be a backup method to get them. We really don't want anyone to get left out in the cold (or the hot, which is more likely in July in Baltimore) because there was a USPS issue.

Share this post


Link to post
Share on other sites

Yes, if the badge doesn't get delivered by the convention there will be a backup method to get them. We really don't want anyone to get left out in the cold (or the hot, which is more likely in July in Baltimore) because there was a USPS issu

 

 

Will those people get priority in line?

 

I also hope they arrive well before the day before the con. I am not home to sign for my badge so I have to find the time to pick it up at the post-office.

Share this post


Link to post
Share on other sites

There will be a separate line for "Badge Services", who are the department who will be handling any issues with the mailing.

Share this post


Link to post
Share on other sites

×