[I Have Not Received My Badge In the Mail!]

Hi there Emperor1G,

I will check with our helpdesk people and see what I can do!

thank you sir, it's greatly appreciated!

[I Have Not Received My Badge In the Mail!]

This is directed to Mr. Wein who has kindly posted here, or any other staff who can help. This is in regards to the badges.  I sent an email to the Otakon info desk over a week ago, and again yesterday. In short, the badges are supposed to be mailed, which I signed my friend and I up for. Despite being charged for both badges w/mail options, only she is showing as Active, my account is showing inactive. We're a little over 2 weeks out, I know you're busy and its crunch time, but I have grave concern I'm not going to get a badge despite paying for it. Her receipt shows my name, my address and the instructions I left to deliver the badge to my address, again mine shows blank. I  have the date of the registration, the banking statement showing the charges, and I would very much like to know that this is going to be resolved before we leave for the convention. I have included my phone number with all 3 emails, I would greatly appreciate either a call or an email as soon as is possible. Not having a phone number for Otakon anymore is a very frustrating roadblock for members with issues such as this. 

 

Again, I understand its crunch time for staff and I appreciate that fact, but its been going on 2 weeks since I discovered the issue, contacted Otakon with no response. Please escalate this request to whomever is in charge of registration. Thank you very much in advance!